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Terms & Conditions

Terms and Conditions for Guest Houses & Properties Managed by Eleanor-Avenue

1. Introduction

Welcome to our guest house & properties (Apartment, houses, Villas). By making a booking and staying at our premises, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Reservations and Payments

2.1 Booking Confirmation

  • Reservations are confirmed upon receipt of full or partial payment as specified during the booking process.
  • A booking confirmation will be sent via email once the payment is received.

2.2 Payment Methods

  • We accept payments via credit/debit card, bank transfer, and PayPal.
  • All payments must be made in GBP (British Pounds), unless otherwise agreed upon.

2.3 Cancellation Policy

  • Cancellations made 14 days or more before the check-in date will receive a full refund.
  • Cancellations made less than 14 days before the check-in date will not be eligible for a refund.

3. Check-in and Check-out

3.1 Check-in

  • Check-in time is from 3:00 PM to 10:00 PM. Early or late check-in can be arranged in advance and may incur additional charges.
  • Guests must present valid identification upon check-in.

3.2 Check-out

  • Check-out time is by 12:00 AM. Late check-out requests are subject to availability and may incur additional charges.

4. House Rules

4.1 General Conduct

  • Guests are expected to behave in a manner respectful to other guests and staff.
  • Excessive noise and disturbances are not permitted.

4.2 Smoking Policy

  • Our guest house is a non-smoking property. Smoking is only allowed in designated outdoor areas.

4.3 Pet Policy

  • Pets are not allowed unless specifically agreed upon during the booking process.

4.4 Damage and Liability

  • Guests are responsible for any damage caused to the property during their stay.
  • We are not liable for any loss or damage to guests’ personal belongings.

5. Services and Facilities

5.1 Wi-Fi

  • Complimentary Wi-Fi is available throughout the property. Guests agree to use this service responsibly.

5.2 Housekeeping

  • Daily housekeeping services are provided. Guests can opt out of this service by informing the reception.

6. Privacy and Data Protection

6.1 Personal Information

  • We collect personal information necessary for booking and staying at our guest house. This information will be handled in accordance with our privacy policy.

6.2 Use of Information

  • Personal information will be used solely for the purpose of providing services at our guest house and will not be shared with third parties without consent, except where required by law.

7. Address Usage and Residency Restrictions

7.1 Address for Residency

  • Guests are strictly prohibited from using the property address as their permanent or main residence for any legal, financial, or administrative purposes, including but not limited to voter registration, tax filings, or bank accounts.
  • Any breach of this clause will constitute a violation of the agreement and may result in immediate termination of the booking and removal from the premises.

7.2 License to Occupy

  • This agreement constitutes a license to occupy and does not establish a landlord-tenant relationship or confer rights of security of tenure under the Housing Act 1988 or related legislation.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Company Information

Our guest house is managed by Eleanor-Avenue LTD, registered in England and Wales. By staying at our guest house, you acknowledge that you have read, understood, and agree to these terms and conditions. For any questions or clarifications, please contact us at admin[@]eleanor-avenue.co.uk/.com.