Privacy Policy

Effective Date: 18/09/2024

your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our short-let rental services.

1. Information We Collect

We may collect and process the following types of information when you engage with our services:

Personal Identification Information: Name, email address, phone number, home address.
Booking Information: Check-in/check-out dates, payment information, and rental property details.
Payment Details: Credit card details, billing address, and transaction history.
Communication Records: Emails, customer service inquiries, and any other correspondence.
Technical Data: IP addresses, device information, browser type, and cookie data when you use our website.

2. How We Use Your Information

We use your personal information to:

Process and manage bookings for our rental properties.
Communicate with you about your reservations, services, and customer support requests.
Facilitate payment processing and secure transactions.
Comply with legal obligations and maintain accurate records.
Improve our services by analyzing usage and feedback.
Send marketing communications, updates, or special offers (with your consent).

3. How We Protect Your Information

We take appropriate security measures to safeguard your personal data, including encryption of sensitive information (e.g., payment details) and limiting access to authorized personnel only. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

4. Sharing Your Information

We will never sell your personal data to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share information with third-party vendors that help us process payments, manage bookings, or provide customer support.
Legal Compliance: If required by law, we may disclose your personal information to authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

5. Cookies

Our website uses cookies to improve your browsing experience and gather data on how visitors interact with our site. You may control the use of cookies through your browser settings.

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any inaccuracies in your personal data.
Deletion: Request the deletion of your personal data when it is no longer necessary for the purposes collected.
Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at [admin][@][eleanor-avenue.co.uk].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates will be communicated directly to you where appropriate.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how your data is handled, please

FINAEXPERT FIDUCIAL
Email: [admin][@][eleanor-avenue.co.uk]
Phone: 078452844885